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AV Helpdesk Coordinator

City, London
£34,000 to £35,000
Job Type
16 Sep 2022
Prospero Integrated are looking for an AV Helpdesk Coordinator for one of our most exciting clients! ROLE: AV Helpdesk Coordinator LOCATION: London SALARY: Up to £35k Key Responsibilities of an AV Helpdesk Coordinator: Testing new technology and firmware versions for future deployment Raising and resolving issues on ITSM Managing the digital signage mailbox, phone line to resolve any issues users have Provide access and train users on Appspace globally Registering BrightSign players globally and updating inventory to reflect changes Open tickets and arrange calls with Appspace directly with any issues that can't be troubleshooted locally Managing the AV Support mailbox and phone line Scheduling technicians to attend all support requests Educate and inform clients on current AV booking, WebEx, Zoom, TP procedures Remotely troubleshoot issues within EMEA meeting rooms and support ad hoc requests Meeting room support within all meeting rooms located in London Live troubleshooting telepresence/WebEx escalations where the issues have impacted meetings - EMEA Ad-hoc requests for assistance with spot checking TP meetings, making sure that they have been booked, WebEx/Zoom SIPs have been linked correctly on TMS Rota Cover for all AV teams If this AV Helpdesk Coordinator Vacancy is of interest to you then please apply with an updated CV and one of our expert consultants will be in contact
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  • Job Reference: 714017943-2
  • Date Posted: 16 September 2022
  • Recruiter: Prospero Integrated
    Prospero Integrated
  • Location: City, London
  • Salary: £34,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Permanent