Basic Job Function :
Effectively lead and supervise operations within the Guest Services department, with specific focus and responsibility for the related areas Cloister Hotel Bell Stand, Door Person and Valet. Promote Sea Island hospitality and ensure Five Star standards are achieved on a daily basis. Greet, escort and accommodate Cloister Hotel guest and ensure that the guests' needs are satisfied. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
Use of Company Vehicle: Designated to drive a company vehicle.
Minimum Requirements: Two (2) years previous hospitality experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred Experience working for a Five Star property preferred Must have High School Diploma or equivalent credentials Excellent communication skills, both written and verbal Must have a favorable driving history Valid Georgia Driver's License Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review Proficient with peripherals, copier, fax, telephone and calculator Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust) Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment Ability to easily adapt to organizational and environmental changes Must be flexible to working days, early mornings, evenings, weekends, and holidays Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities: Supervise all Bell Person, Door Person, and Valet Weekly scheduling as it pertains to Bell Person, Door Person, Valet Escort incoming hotel guests to Front Desk Assist the guests with luggage and personal belongings When checking a guest into a room, beware of the condition of the room ensuring it is adequately supplied and in order Explain features of the room such as location of Honor Bar, location of compendium, how to use the WiFI, etc. Understand and follows the standards for the in-room check in/out process Locate guests in lobby, dining room or other parts of the hotel as needed Deliver messages and complete task assigned by the Guest Services Manager Picks up articles for laundry or shine shoes when asked Transport guests about premises in cars or golf carts Keep record of calls for service and who performed the service Assist in delivering luggage, golf clubs or other articles needed to be moved for guests Learn the names and personally recognize our regular Guests and Members Frequent use of guest's names during conversation Direct and lead guests to the appropriate locations Respond to all guest requests and follow through to assure satisfactory outcome and compliance Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support) Maintains cleanliness and organization in all work areas Uphold appropriate departmental standards of quality/timing Uphold and ensure compliance with all company and departmental policies and procedures Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately Attends all scheduled employee meetings and brings suggestions for improvement Willing and timely execution of other duties as delegated by leadership
Physical Requirements: Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels Ability to perform repetitive tasks with accuracy Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift Ability to read, write and communicate effectively in English, both written and verbal May be exposed to mechanical, electrical, chemical and fume hazards No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards