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Bilingual Mortgage Collector (FT and PT)

East Lansing, Michigan
Job Type
8 Sep 2022

First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team. We can offer a flexible part-time schedule of both day and evening hours.

As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

At FNBA, we set out to be an exceptional bank and practice the culture, "Work hard, have fun and prosper". As a result, you'll find a positive work environment that is remarkable and unlike any other banking services company. If you are looking for a family-owned business that could become like your family, please apply today!

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Bilingual (Spanish/English) required.

Job Type: Full-Time and Part-Time

Location: On-site in our East Lansing, MI office

Remote is not available


Job responsibilities include:
• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals


Full-Time Employee benefits

Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental - Premiums as low as $0.00
Vision - Low premium Plan
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

Part-Time employee's do not qualify for all of the benefits listed

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.
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  • Job Reference: 707231154-2
  • Date Posted: 8 September 2022
  • Recruiter: First National Bank Of America
  • Location: East Lansing, Michigan
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent