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Customer Service Advisor

West Malling, Kent
Job Type
3 Sep 2022

Our client is keen to work with people who have a desire to do their best, people that show they care through their actions and people that want to collaborate with others (colleagues or customers) to achieve what everyone needs. This is a permanenet Customer Service opporunity.

What you'll be doing

  • Talking to and helping people from all walks of life who find themselves in financial difficulty
  • By asking questions and listening you will work with a customer to understand their situation
  • Making informed decisions collaboratively with customers to provide appropriate solutions
  • Updating their systems with everything you've done to resolve the situation

What are the skills you need...

  • The ability to listen and make good decisions from what you hear
  • Being good at asking questions and patient enough to hear and act upon the answers
  • Good numeracy and literacy skills to help explain the different options available to customers
  • Culture is important to us, so being caring, honest, inclusive, and wanting to work with others is key

What can you expect from us...

  • A competitive starting salary plus a fantastic monthly bonus where you could earn an additional £250-375 per month, with a review of your salary twice a year
  • A great holiday allowance so you can spend time doing what you need for you. We provide 30 days holiday including all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year if you need it. The opportunity to purchase up to 5 days additional leave' rather than 'take 5 days of unpaid leave'
  • Chances to top up your monthly income with overtime if that's something you need
  • Discount and cash back on hundreds of high-street shops
  • Monthly incentives where you can win a range of prizes including amazon vouchers and early finishes!
  • Two paid volunteering days each year - get out in the community and do something important to you!
  • Insurance - healthcare cash back plan, travel insurance, life insurance

As this position is a financial role successful candidates will have to undergo a basic credit check and criminal background check

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  • Job Reference: 703371170-2
  • Date Posted: 3 September 2022
  • Recruiter: MANPOWER
  • Location: West Malling, Kent
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent