Apply for this job now

Customer Service Apprenticeship

Job Type
16 Sep 2022
Apprenticeship Programme: Customer Service Practitioner Level: 2 Duration: 13 months Course Type: Apprenticeship Standard Location: London Unit 3 Bricklayers Arms, Mandela Way, London SE1 5SR Working hours: Monday Friday 9am - 5.30pm (with one hour for lunch unpaid) Salary: £12,675.00 A successful Customer Services Apprentice will ensure our customers get the best experience when dealing with us, we need our Customer Services Apprentice(s) to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer(s), whilst managing their expectations and resolving any issues they face. Responsibilities: Always manage all direct communications relating to designated driver workload courteously and efficiently in line with Network Utilisation rules Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments A good understanding of what good customer service looks like Ensures all in-house systems are updated accurately and in a timely manner program CityTrak and X-Despatch 3 Learn our internal policies and procedures, including any complaints processes and customer policies that are relevant to the role. Learn CitySprint s systems, equipment, and technology to meet the needs of your customers. Units Covered: The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio. These are grouped into 2 themes which complement each other and are as follows: 1. Customer Service Foundations 2. Customer Service Delivery & Personal Effectiveness Assessment: After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme. After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship. End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the Apprenticeship Standard have been met. Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment. Functional Skills: 1. also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE s A C / 4 - 9 or equivalents in English and Maths). Company benefits Health and Wellness (access after 3 months service) The aim of our health and wellness programme is to promote wellbeing of body, mind, and spirit. We offer employees Level 1 cover with Medicash and employees can increase the level of cover. The scheme includes: Complementary / Alternative Therapies Chiropody Health Screening Prescriptions Dental Employee Assistance Programme Personal Accident Cover Free Wellbeing Classes 100+ free live and on demand courses including exercise, personal development, nutrition, parenting and more. VDU Scheme As part of our Health and Wellness programme we encourage employees to have regular eyesight tests which CitySprint will reimburse. If glasses are required for VDU use, CitySprint will contribute towards the glasses prescribed. This allowance is available per annum through Medicash. Everyone gets their birthday off! All colleagues can celebrate their birthday in style by having the day off work For anyone who is due to commence maternity leave on or after 1 April 2022, we are introducing enhanced company maternity pay. The Circle Line To support Circle Lines 1:1 online session with a chosen therapist they also offer colleagues these additional services
Apply for this job now


  • Job Reference: 714019670-2
  • Date Posted: 16 September 2022
  • Recruiter: Hawk Training
    Hawk Training
  • Location: London
  • Salary: £12,675
  • Sector: Education
  • Job Type: Permanent