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Guest & Owners Team Manager

Edinburgh, Midlothian
1 Sep 2022

Come and join our One Great Team here at Haggerston Castle Haven! We have a fantastic opportunity to join us as a Guest & Owners Team Manager in our Experience Team, where you will help us to create great memories that last a lifetime for our guests!

A little About Us & What We Offer

Our mission is to create amazing holiday memories for guests across the UK. Our 38 Haven Parks stretch from Cornwall to Scotland, as part of the award-winning Bourne Leisure Group. Our Guests and Teams are at the heart of everything we do, and we see ourselves as One Great Team. Our amazing culture across our brands has meant we are proud to be one of The Times - Best Big Companies to Work For in the UK' 

- 20% Discount to you & your family across Bourne Leisure brands at Haven, Butlins & Warner Leisure Hotels
- Free Use of our Leisure Facilities including Swimming Pool & Gym
- Opportunity to use our Company Box' at The O2 Arena for music, comedy, sport & events.
- 50% Discount off food on Park, including with our partner brands
- We offer a fantastic Health, Mind & Money Wellbeing Support Programme
- Fantastic Discounts with many National Brands and Retailers
- 20% Discount in our on-Park shops
- Reward & Recognition Schemes

Salary: + Benefits + 10% Annual Bonus
Working Hours: 45 hours per week over 5 days

What You'll Be Doing

The Guest and Owners Team Manager supports the Head of Experience in delivering the very best Guest, Owner and Team experience, effectively coaching and leading the Experience Team Members to deliver great customer service and memories that last a lifetime!

Providing guidance and support for the Experience Team, daily objectives, weekly rotas, short- & long-term goals of the department
Allocation management, controlling allocation grid, ensuring no overbookings, and meeting requests on bookings where possible
Supporting Holiday Home Revenue & Lettings to maximise availability and revenue
Responding to complaints both verbal and written including conflict resolution
Budget management for wages, costs and refunds
Building and maintaining relationships with all departments to ensure any feedback is addressed and resolved promptly
Knowledge of booking holidays and Choose Your Holiday Home process
Safety Test Management to ensure all caravans/guests are safe and secure
Supporting with Owners Events
Carrying out regular 1-2-1's with team and developing team within
Supporting Head of Experience with queries and projects

What We Would Like You To Bring

A passion and drive for customer service, with strong administrative and leadership skills, with the ability to manage people and their performance to ensure the whole team are guest obsessed!

You may come for a season and stay for a decade. You may start with us as a Team Manger and grow into a General Manager's role Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven!

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  • Job Reference: 701298415-2
  • Date Posted: 1 September 2022
  • Recruiter: HAVEN
  • Location: Edinburgh, Midlothian
  • Salary: On Application