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Housekeeping - Sea Island

Location
Sterling, Georgia
Posted
20 Sep 2022

Please apply to this requisition for all Housekeeping positions including Room Attendant, Turndown Attendant, Public Area Attendant, and House Person. 

Basic Job Function Room Attendant:  
Provide friendly, attentive, and timely service ensuring that guest rooms and public areas meet our high standard of cleanliness and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Tasks/Responsibilities Room Attendant:
Completely clean and maintain the residences for Exclusive Resorts and guest rooms which consist but not limited to: 
o Properly make beds to Sea Island standards
o Clean bathrooms
o Dust
o Replenish all paper items
o Replace soiled linens with fresh linens
o Clean all glass and mirrors
o Replace burned out light bulbs
o Empty and clean ash trays
o Empty waste baskets and line them properly
o Vacuum all rooms daily
o Spot clean carpet when necessary
o Clean windows
o Clean kitchen stove and appliances if applicable
o Clean balconies and patio if applicable
o Clean patio grill, fridge, and furniture if applicable 
o Re-supply guest room amenities as necessary
Maintain the room attendant carts, in-room and department linen closets 
Ensure that guest rooms and the residences for Exclusive Resorts are properly supplied and ready for occupancy
Straighten all public spaces ensuring that they meet our high standard of cleanliness and are properly presented
Perform deep cleaning as instructed by Supervisor

Basic Job Function Turndown Attendant: 
Provide friendly, attentive, service ensuring that the freshening of guest rooms and turndown of guest beds are accomplished in a timely manner. Ensure that guest rooms and public areas meet our high standard of cleanliness and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Tasks/Responsibilities Turndown Attendant:
Arrange bed linens and supply candy and card according to hotel standards
Empty and clean all ash trays and trash cans
Ensure that all room service trays and dishes are removed and that in room amenities are fresh or discarded
Ensure that all guests clothing is neatly folded and shoes paired
Turn on bed side lamp and adjust bedroom and bathroom lighting
Freshen bathrooms, replacing used items and arranging guest items
Close all sheers and black out drapes and or curtains
Replace used amenities, glasses (with caps) note pads, stationery etc.
Read the worksheets accurately to ensure that the turndown provided is appropriate for the number of guests in the rooms
Ensure that guest rooms are properly supplied
Ensure that all worksheets are completed fully and completely prior to handing them to the supervisor at the end of the shift
Ensure that all keys and pagers are signed out and in and handled in a secure fashion
Ensure that all guest items are handled cautiously and ensure that all doors are locked after the service is complete
Ensure that all housekeeping supplies are returned to their correct location and that carts are cleaned in preparation for the following shift
Straighten all public spaces ensuring that they meet our high standard of cleanliness and are properly presented

Basic Job Function House Person: 
Provide friendly, attentive, and timely service that includes but not limited to; perform physical assistance including lifting and moving heavy objects. Perform physically demanding household duties. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Tasks/Responsibilities House Person:
Move furniture or heavy objects as instructed by management
Wash soiled glasses in appropriate dish washer and deliver to section
Transport soiled linens to a designated pick up point. Assist with the delivery of clean linens and distribution
Wash windows, patio furniture, patio railings and floors, mats outside of rooms, entry doors, elevators, stairwells, ash urns, walls and light fixtures
Maintain furniture on and sweeps patios and balconies
Clean cobwebs in areas
Assist in deep clean project
Stock supplies and linens evenly throughout the section
Keep elevators, ice rooms, closets and any other storage and public area clean and free of trash and debris
Take trash to dumpsters
Install all rollaway beds, cribs, and bed boards, refrigerators, microwaves, and dehumidifiers for guest rooms
Ensure the guest room is properly supplied and ready for occupancy
Properly maintain all equipment used and store in designated areas

Additional Tasks/Responsibilities All Positions:
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support) 
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately 
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Minimum Requirements:
Previous hotel housekeeping experience preferred 
Excellent communication skills, both written and verbal
CPR certification preferred
Houseperson Only - Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review. Valid Georgia Driver's license is required.
First Aid certification preferred
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust) 
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers 
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs (Room, Turndown, and Public Area Attendant) or 70 lbs (House Person) repeatedly throughout a shift
Must have the ability to work for extended periods of time in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

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Details

  • Job Reference: 717093253-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Sterling, Georgia
  • Salary: On Application