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IT Support & EPoS Installation Analyst

Nottingham, Nottinghamshire
£23,000 to £28,000
Job Type
16 Sep 2022
We are looking for a dedicated and professional IT Support / EPoS Engineer to support our national customer base from the office by telephone and remotely using remote IT Support Software. You will also be expected to install, maintain and train customers on our EPoS solution at on site. Full training will be offered on our solution and installation procedures. The ideal candidate will have some previous EPoS Engineer or IT support experience, or a recent IT related qualifications. The IT Support / EPos Engineer Role Installation, testing and configuration of EPoS equipment, including network cabling and Wi-Fi. Provide customers with onsite training on the basic operation of equipment and use of the EPoS system. Carry out software and hardware upgrades on site or remotely. Handling IT support queries when office based including logging and reporting hardware faults with 3rd party suppliers. Provide on-call cover during evenings and weekends on a rotational basis. Keep internal procedures up to date and update our support desk software s knowledge base. IT Support / EPoS Engineer Skills & knowledge required Knowledge of computer hardware (PC s, Networks and Wi-Fi). Aptitude to learn new software packages quickly. Microsoft operating systems and office packages will be used daily. Excellent customer-facing and communication skills. Ability to explain problems and solutions clearly to non-technical users. Ability to prioritise workload, work under pressure and meet deadlines. Able to work alone or as part of a team. Full clean driving licence is essential. Interest or experience in IT Support. Experience with EPoS or as an EPoS Engineer would be desirable. Hours of work and terms Salary will be negotiable depending on experience and education on a scale of £23,000 - £28,000 p.a. Salaries are reviewed annually This role is office based, office hours are 9:00am 5:00pm Monday to Friday. Annual leave is 22 days per annum plus statutory holidays. Company laptop and work clothes will be provided. You will have use of the company van for travel to and from site visits. Out of hours mobile telephone cover is required 1 week in 4 including weekend cover, mobile phone will be provided. Cover is from 8::00 daily, excluding Christmas Day, Boxing Day and New Years Day. Occasionally working away from home for short periods of time around the country. Inclusion in our company pension scheme
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  • Job Reference: 714018570-2
  • Date Posted: 16 September 2022
  • Recruiter: Open Retail Solutions
    Open Retail Solutions
  • Location: Nottingham, Nottinghamshire
  • Salary: £23,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent