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Loss Drafts Representative | WFH *TX/AZ ONLY - $16.00/hour - Remote For Arizona residents

Mesa, Arizona
20 Sep 2022

CornerStone Staffing is hire for an Insurance company seeking dedicated call center representatives. This opportunity is TEMP TO PERM they are seeking to hire everyone on permanently after 90days, upon proven attendance/reliability and productivity.

If you're interested in starting a career within the Insurance industry, please review details/requirements below and apply TODAY!

Job Title: Loss Drafts Representative

Start Date: 11/14/2022 **November Class

Location: AZ/TX Residents ONLY | WFH/Remote ** MUST BE WILLING TO COMMUTE TO Mesa, AZ OR Fort Worth, TX AS NEEDED!!**

Pay: $16.00/hourly

Schedule: 4:30am - 7:00pm ** PACFIC TIME ZONE * | Monday - Friday with occasional OT on Saturdays


  • Responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions

  • This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds

  • Follows standard procedural guidelines for performing tasks

  • Responds to written and verbal customer requests, inquiries in a timely and professional manner

  • Validates documents pertaining to claim

  • Orders and reviews inspection results

  • Requests claim funds when applicable

  • Updates records and note system

  • Backs up as needed to meet client requirements and SLA s

  • Verifies claim check deposits

  • Processes draws/draw approvals and payee header requests for claims

  • Assists with cross training inbound representatives on borrower follow up queue

  • Assists Workforce Management chat monitoring and help desk chats

Once hired on permanently benefits include ( after 90days with proven productivity and attendance ) :

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • Company Paid Holidays & Generous Time-off policy

  • Employee Discount Program

  • Career Advancement and Development Opportunities

Requirements :

  • Flexibility to commute to Mesa, AZ OR Forth Worth, TX as needed (trainings/meetings) *Local candidates ONLY*

  • 2 years of Customer Service experience

  • Minimum of 30WPM (will be tested)

  • Dedicated, quiet workspace

  • High Speed Internet - ability to directly connect to modem/router

  • Willingness to be on laptop camera during work hours for trainings/meetings/work

  • High School Diploma or equivalent (GED)

  • Criminal Background & Drug Screening

  • 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.

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  • Job Reference: 717020756-2
  • Date Posted: 20 September 2022
  • Location: Mesa, Arizona
  • Salary: On Application