In accordance with the CSVMG policies and procedures collaborates with patients using clear and concise communication of financial liability and utilizing thoughtful judgment and decision making to ensure that all opportunities or resources have been pursued for reimbursement of services rendered. Counsels patients on financial account, requests and collects payments, establishes payment arrangements in accordance with CSVMG policies and determines eligibility for financial assistance as appropriate. Interacts with outside billing agency to resolve reimbursement issues. Communicates politely, effectively and respectfully of all the programs available for financial assistance within the community and the hospital for patient assistance. Responsible for maintaining communication utilizing the CSVMG computer software system for data entry of patient financial information and arrangements.
Provide a high level of customer service. Major duties include verifying insurance benefits for requested procedures and medications, confirming and obtaining appropriate authorization for office visits, procedures, chemotherapy, etc.,