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Personal Insurance Customer Service Representative

Location
Fort Worth, Texas
Posted
20 Sep 2022

Do you have an outgoing personality, strong customer service skills and GREAT job stability? Are you interested in pursuing a new career opportunity in the Insurance industry?

This is a client service role, not a commissioned sales position, with room for growth!

CornerStone Staffing is currently recruiting for the following position:

Job Title: Personal Insurance Customer Service Representative - Temp to Hire!

Job ID: 133724

Location: Fort Worth, TX (76116)

Pay: $20/hr (Depending on Experience)

Schedule: 9am-5pm, Monday through Friday

Position Summary: Responsible for assisting Producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing policies, endorsements, audits and cancellations.

Essential Tasks:

  • Work with Producers to include the following:

  • Keep Producers informed on the status of pending changes, cancellations and problems

  • Perform other processing duties to include:

  • Preparing proposals on all new and renewal quotes

  • Assemble policies for delivery

  • Invoicing policies, endorsement, audits and cancellations

  • Keep desk in an organized fashion

  • Remain knowledgeable of each of the various insurance carriers and their associated carrier contacts, plan designs and product information needs, and online rating programs

  • Remain updated on continuing education requirements

  • Service each insured s account to include:

  • Analyzing the client s insurance needs and comparing against current coverage

  • Recommending a variety of available coverage

  • Research markets to find the best one to serve the client

  • Answer customer questions regarding coverage changes, problems, certificates, etc.

Documenting and executing customer requests to include:

  • Maintaining complete written record of conversations with insurers in computer and documenting files regarding insurance matters

  • Preparing paperwork and/or making telephone calls to make policy changes

  • Forwarding change request to processor for handling

  • Ensuring that certificates are issued at the customer s request

Specific Knowledge, Skills and Abilities Required:

  • Good communication skills

  • Proficiency with personal computers

  • Excellent concentration skills

Experience and Education Required:

  • Property and Casualty Insurance license

  • High school education or equivalent with some college preferred

  • Insurance experience, including some personal lines experience, a plus

Physical Requirements Required:

  • Ability to lift 25 pounds

  • Repeated use of sight to read documents and computer screens

  • Repeated use of hearing and speech to communicate on telephone and in person

  • Repetitive hand movements, such as keyboarding, writing, 10-key

  • Walking, bending, sitting, reaching and stretching in all directions

Benefits Upon Going Permanent:

  • Retirement Plan

  • Short Term and Long Term Disability

  • Life Insurance

Application Process Includes:

  • Background Check

  • Interview with client

  • Clerical Testing

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Details

  • Job Reference: 716642426-2
  • Date Posted: 20 September 2022
  • Recruiter: CORNERSTONE STAFFING
  • Location: Fort Worth, Texas
  • Salary: On Application