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Spare Parts Co-Ordinator

£31,000 to £35,000
Job Type
16 Sep 2022
Job Title: Spare Parts Administrator OR Spare Parts Co-ordinator This is a customer contact role so a professional, articulate and accurate & organised method of working is essential. Manufacturer of special purpose machinery Candidate will have come from an Automotive or Engineering / Manufacturing nuts and bolts equipment and part company. To provide and promote a professional, high quality, front line customer focused telephone service to all callers. To co-ordinate and organise spare part orders in a prompt and accurate manner. IT/SAP/ERP/MRP/CRM type systems etc.. Literate is a must. Key Responsibilities and accountabilities: Accurately process customer transactions including processing orders and quotations for spare-parts and After Market Products Manage the customers expectations from initial enquiry to completion of order Carry out all administrative tasks relating to the Spares Department and any necessary follow- up work in relation to quotations, ordering parts, customer invoicing and information for dispatch Proactively recommend parts needed by customers to increase customer satisfaction and improve transaction profitability and deliver the highest level of customer support Log information on calls received, maintain detailed and accurate records Cover for spares stores during holidays, sickness and in busy periods Work with other departments to identify and procure the correct parts are stocked for new machinery and to support general demands Contribute to overall service and spares revenue Communicate and liaise verbally and in writing between customers and relevant company staff, interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions. To establish, develop and maintain effective working relationships with all work colleagues to ensure a one team approach . To provide support and assistance with the incoming calls in to Head Office in and efficient, professional and courteous manner. Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health & safety procedures. Be available one weekend a month to cover the Out of Hours Support on-call rota (additional pay). Key Skills: Computer literate with efficient understanding of excel and word and data (SAP/ERP/MRP for e.g.) or customer management systems (CRM). A pro-active can do approach to work and its challenges is key in this very important role Able to work effectively under pressure and most importantly to always show a respect for customer care Excellent communication skills and a positive attitude to team building
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  • Job Reference: 714019299-2
  • Date Posted: 16 September 2022
  • Recruiter: The Hewitt Consulting Partnership
    The Hewitt Consulting Partnership
  • Location: London
  • Salary: £31,000 to £35,000
  • Bonus/Benefits: Good
  • Sector: Engineering
  • Job Type: Permanent